Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel - Luxury hotel - Spa Etiquette

Spa Etiquette

PRE-ARRIVAL INFORMATION & LATE ARRIVALS
Enhance your wellness experience by arriving 15 to 45 minutes before your scheduled appointment to relax in the Zen Room. In consideration of other guests, please be aware late arrivals will result in a reduced treatment time.


SPA ENVIRONMENT
We strive to provide you with the most relaxing and tranquil environment, so we respectfully request that you switch off mobile phones. Your cooperation in providing a quiet environment is greatly appreciated.

Remember this experience is yours. Please let us know if you would like to change massage pressure, music volume, lighting levels or room temperature at any time during your treatment. We will not be offended as we want you to enjoy every aspect of your treatment.


CANCELLATION POLICY
If you cannot make your appointment or you need to re-schedule, we require a minimum of 24 hours advance notice. We regret that 100% charge of total services will be charged if notice is not given.


AGE LIMITATION
Ubika Spa welcomes guests aged 16 years and older to enjoy our facilities and Spa treatments. Parents and guardians are welcome to invite those over the age of 12 to join them to share in a Spa experience in one of our “rooms for two”.


VALUABLES
Treatments are conducted free of jewellery, please leave any valuable items in your hotel room or at home. Lockers are provided in the change rooms.


SPA & HEALTH CONSIDERATIONS
At the time of booking please notify the spa if you have any medical conditions so when can advise the best treatment for you. Robes and slippers are provided including disposable underwear for body treatments.


GENDER PREFERENCE
We have both male and female professional therapists, so if you have a preference, please let us know when you make your reservation.


PRE-NATAL TREATMENTS
The birth of a child is a wonderful and profound experience in a woman’s life. Ubika recognises the importance of nurturing maternal wellness and can advise which services are ideal for you during this special time and which should be avoided. Please let us know of your pregnancy when you book with us at the Spa. Please note that massage will not be performed within the first trimester.


GIFT VOUCHERS
Gift Vouchers are available for purchase and may be used for all Ubika Spa treatments and spa lifestyle products.


TRADING HOURS
Please click here to view trading hours


PUBLIC HOLIDAYS
A surcharge of 10% applies to all bookings held on Public Holidays

MGALLERY. STORIES THAT STAY.

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