On the 25th of August 2018, we got married at the Fairmont Resort. And it was amazing!
Our journey began 18 months earlier when we started to plan our wedding. We love the Blue Mountains and knew this is where we wanted to get married, but weren’t sure of the exact location. We had a few places on our list, but at first, the Fairmont wasn’t at the top. It looked beautiful, but being a large, popular resort, we didn’t feel it would be personal and intimate.
However, it happened to be our first location to check out. We met with Maddie Dean who took us through the wedding packages, gave us a tour of the resort and answered all of our questions. She explained all the options available and assured us that anything we wanted to do, she would find a way.
From that moment, we had no hesitation… The Fairmont was our venue!
Throughout the planning phase, Maddie was extremely professional. She was thorough and gave us all the information we needed. She allowed us to be flexible in our packages and we were free to explore our creativity in order to create a personal, intimate wedding. We wanted to add a lot of personal touches to the ceremony and reception, and the team at the Fairmont allowed us to do all of these without any problems. Anything we wanted to do, Maddie found a way! She was always on hand, whether email or phone, to help us with problems and keep us moving forward with the planning.
On the day, the ballroom looked amazing. Paige, Nathan, and the team did a great job setting all of this up. Maddie coordinated the team without fault, to make sure everything was ready to go well before the wedding. This definitely reduced our stress quite a lot!
On the morning of the wedding, we had a stressful time dealing with the changing weather. But Maddie and her team were calm and organised. Even with a last minute change of the ceremony location to indoors, the team executed the setup flawlessly.
During the reception, the food service was perfect. Hamish did a great job ensuring all the guests were taken care of, and the evening progressed smoothly. Anything we needed, particularly the Bride and Groom and our families, Hamish was on hand to help us. We were running behind schedule due to the rain earlier, but Hamish managed the reception perfectly and got us back on time.
Maddie also took care of our stay at the Fairmont, and made sure we were treated especially well. We really appreciated how much the whole resort was a part of our wedding, and made us feel at home the entire weekend. The receptionists were excellent, taking care of us and our guests over the entire weekend.
Maddie does many events and weddings a year, but she made us feel like ours was the only one. She was personable and caring. She is highly professional and there was never a question she couldn’t answer, or problem she couldn’t fix.
Anyone thinking of having a wedding at the Fairmont Resort should not hesitate. The views, the facilities and the staff are worth every penny!
We will certainly be back at the Fairmont to celebrate our wedding in years to come!
We chose the Fairmont for our wedding largely based on our initial meeting with Maddie 18 months ago.
Unlike other venues we visited, nothing was too much for her…including making provisions for my disabled brother and including the corgis in our wedding party.
She answered all my queries punctually, courteously and professionally.
She professionally dealt with my growing anxiety and nerves in the last week before the wedding.
Her service on the day was above and beyond what we would have ever expected.
Word cannot really express our gratitude for her help and service.
Furthermore, her “wingman” on the day, Hamish was also exceptional.
I am hopeful that you value the quality of the staff that you have at the Fairmont as they are the face of your organisation and can be the “make or break” of any business.
We would highly recommend the Fairmont for other people’s wedding functions and are more than happy with the service we received.
Maddie was easy to get in touch with and meet with face to face when necessary. She was always friendly, polite and eager to sort out any issues or changes we wanted to make. Nothing was too much trouble for her. The rest of the staff we interacted with at the Fairmont (reception staff, porters) were very helpful and efficient.
The day went really smoothly. We were happy with everything. The setup for the ceremony was great and everyone felt comfortable. We felt really looked after in the lead up and your communication was excellent. The reception was great as well. We enjoyed being able to do hang out with friends and family. The drinks and food in the waiting room was lovely. We didn’t hear any complaints from our friends. They felt relaxed and enjoyed the evening. Food and booze was plenty. Desert was well received… Our hotel room was lovely.
As i said.. no dramas or complaints. We LOVED our special day and will be really pleased to stay there next year for our anniversary.
Maddie, your efforts and professionalism as event co-ordinator are to be commended. From our initial contact, throughout the planning process, until the completion of our Reception you performed an outstanding job. In particular, with the difficult circumstances of wet weather, you ensured that our Wedding Ceremony continued to flow with minimal disruption. Your efforts ensured that our day was beautiful, calm and relaxed. A beautiful day and memory for Jason, Myself, our family and friends. Thankyou