Out of consideration for all our guests, a minimum of 24 hours notice is required to cancel or reschedule an appointment. Cancellation or rescheduling within this time will result in a 50% fee being charged. “No Show” appointments and appointments cancelled on the day will incur a 100% cancellation fee. If a gift voucher was used to guarantee your booking this will result in your voucher being redeemed in full. 7 days notice is required for all conference and group bookings of 6 or more people. Spa Packages which are 4 hours or more in duration require a minimum 72 hours notice to cancel.
Enhance your wellness experience by arriving 15 to 45 minutes before your scheduled appointment to relax in the Zen Room. In consideration of other guests, please be aware late arrivals will result in a reduced treatment time. Treatments are conducted free of jewellery, please leave any valuable items in your hotel room or at home. Lockers are provided in the change rooms.
We strive to provide you with the most relaxing and tranquil environment, so we respectfully request that you switch off mobile phones. Your cooperation in providing a quiet environment is greatly appreciated.
Remember this experience is yours. Please let us know if you would like to change massage pressure, music volume, lighting levels or room temperature at any time during your treatment. We will not be offended as we want you to enjoy every aspect of your treatment.
Ubika Spa welcomes guests aged 16 years and older to enjoy our facilities and Spa treatments. Parents and guardians are welcome to invite those over the age of 12 to join them to share in a Spa experience in one of our “rooms for two”.
At the time of booking please notify the spa if you have any medical conditions so when can advise the best treatment for you. Robes and slippers are provided including disposable underwear for body treatments. Please bring swimwear if you wish to use the spa bath in the Zen Room.
Your comfort is our priority; relaxation is best achieved by wearing comfortable clothing. During your body treatments you will be respectfully draped with towels, with only the specific area undergoing treatment exposed. A robe, towels, slippers and lockers with amenities are all provided. Please bring a swimming costume should you intend to use our spa.
SPECIAL HEALTH CONSIDERATIONS
Guests with high blood pressure, heart conditions, varicose veins, are pregnant or have health conditions are advised to consult their Doctor prior to seeking spa services.
In order to protect all our staff and other guests, if you have cold or flu symptoms you may be refused treatment. If you are contagious please be considerate of others and stay at home.
Please inform your therapist of your medical condition or medications being taken as some services may not be suitable.
We have both male and female professional therapists, so if you have a preference, please let us know when you make your reservation.
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