Testimonials

“On behalf of Blue Mountains Grammar School please accept our sincere thanks for your excellent management of our Debutante Ball. Your efficiency, attention to detail and spirit of co-operation was outstanding…..we would also thank Debbie Wilkie and her team in the Ballroom who ensured the timing and presentation of the superb menu was both seamless and of the highest quality”
Anne Cranna- Registrar, Blue Mountains Grammar School. June 2010

"The conference venue was excellent, the staff and attention to detail was second to none. We were all very happy with the meals especially the Atlantic salmon.
My accommodation room was beautiful and very spacious and clean and I would recommend it to anyone.
Thanks again for all of your help with organising this for me, you were fantastic."
Selleys Yates Conference June 2010

"On behalf of Sydney West Area Health Service I would like to thank you for the wonderful experience that the Fairmont provided during our recent Research Planning Retreat. The service and food was exceptional and staff were extremely courteous and helpful. The overall co-ordination enabled the smooth flow of activities. Attendees were left with a memorable experience."

Helene Abouyanni, Operations Manager, Research Network
Sydney West Area Health Service. June 2010

Edited highlights from Tripadvisor.com

June 22, 2010 “Their Baaaack !!!! - …..A long tree lined driveway takes you down to an impressive large foyer, I was warmly greeted by two lovely, impeccably dressed gentlemen who escorted me to the front desk. Staff here were friendly and efficient, check in was a breeze.
After reading some of the previous reviews I was a little worried, all my fears disappeared once I opened the door to my room. It was spacious, meticulously clean, I had a lovely bushy outlook. I'd booked the cheapest room without a mountain view, but looking onto the bush was just as nice. The room had been recently revamped, new bathroom complete with large bath and nice bath products, a king bed, flat screen TV with cable channels...
I think the past is behind them now, they are really trying hard to regain their image as one of the premier acommodation spots in the Blue Mountains. By nelliesydney

June 19th 2010. “FRIENDLIEST STAFF IN AUSTRALIA” - After reading some positive reviews, we returned after an absence of 2 years, having being regulars before then.
The staff were superb, from a super smooth check in, great breakfast, room service and dinners. Two thirds of the rooms have been reopened having been renovated- new large screen TV's etc.
The hotel is now super clean and awaiting new owners.The staff were the most obliging we have encountered outside Japan! The hotel rates are extremely low as they are rebuilding loyalty which was a pleasant surprise. By SydTraveller16

June 8th, 2010 “GREAT VALUE - Fairmont is staging a comeback!! - Stayed there for 2 nights from 21 May 2010.....Drinks by the log fire on Friday evening. I was worried about poor past reviews, but with a change of management the Fairmont Resort is certainly delivering good value and service now……The heated indoor pool and sauna were amongst the best I've seen, and the location and views are hard to beat. Though some parts need a bit of TLC, the rooms and main areas are very good. Loved the king size bed and robes!! Lots of 5 star touches for a 3 star price tag. Hoping to go back again for another weekend soon By Brettie.

May 27th 2010 “A LOVELY Mountain Resort Hotel” - We loved the tree lined driveway up to the entrance, and the foyer decor and views are very welcoming and sets a good impression on arrival
The check in staff are well presented and professional. Concierge very helpful with luggage and local information, sightseeing etc......by leura6

April 2010 “WANTED To Stay Longer” Just spent the one night, but wished I have been able to stay much longer. We stayed in just a standard room, which had everything we needed. I found everything very clean and staff very helpful…..The resort facilities are fantastic, but we just didn't had time to try most of them. If you were travelling with children they just have everything to keep the kids entertained....By jeniv

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