Your feedback is important to us. Please email us with your comments on your stay whilst in the Blue Mountains and we will endeavour to get in touch with you: firstname.lastname@example.org.
We stayed here for the weekend early April and it was absolutely amazing!! Highly recommend for a relaxing & romantic weekend away! Breakfast was great with so many options, sitting in front of the fire in the atrium having a glass of wine with the amazing view and just so many things to do. Make sure you walk around the property, its just breathtaking.Christie JGuest Stayed - April 2013
Went for a stay at this hotel sat 27/04/13
Was greeting by very friendly staff straight away out the front. Our luggage was looked after and delivered to our rooms.
We ate the buffet dinner and the food was outstanding.
We would definitely return to this hotel.
They have good old fashion service not seen to often these days.TripAdvisorGuest Stayed - April 2013
Just a quick note again to thank you for the outstanding service and warm ,open and honest approach received by your front reception team member, Michelle Homan.
I had the pleasure of dealing with Michelle last night on the phone whilst she made our reservation for the Easter weekend. I have worked in the service industry for the last ten years in well regarded restaurants and Relais and Château properties and her customer service was attentive and has been highly noted.
Michelle would be an asset to any employer and wanted to thank her once again and yourselves for providing such well trained staff members.
We look forward to joining you over the long weekend and even more confident we will have a perfect weekend for our celebrations.
Kind Regards,Rebecca Milne – guest staying March 2013
We were there a few months ago (while our boys were at camp) and we did receive really extraordinary service from Evan in the Embers bar. I sent the message through on Facebook so hopefully you guys recognized him. :-) We were also there at Easter and the ladies that organize that did such a great job. Everyone was fantastic this time and I'm sorry I didn't have any names to recognize anyone for extraordinary service....just know that the staff are all amazing!
We love it there and the Fairmont is the only place we stay now. We think Fairmont is wonderful, good value, nice and we tell everyone about it. In fact, our neighbours just got back and tonight my friend is staying with you...all because we told them how wonderful the hotel is these days. We have only lived in AU for 4 years and apparently the Fairmont went through a rough patch before we started staying with you (2.5 yrs ago)...when we tell people we stay there, we usually get a confused look and folks ask us why we stay there. We are definitely talking it up and getting the word out about how awesome you guys are. Keep it up!!Melissa, GuestApril 2013
Thank you for your wonderful and truly professional help with the birthday event! It was just unbelievable what a solution you created at the time of "unexpected event crisis". Carl was truly surprised and so filled with gratitude each moment at the Fairmont Hotel. He believed his birthday night would be a quiet dinner with a few friends, so he was very stunned and deeply touched finding all his dearest friends there. He asked me to forward his thank you to you regarding your thoughtfulness, engagement and generosity.
Brianna and Josh who served the guests were brilliant. They gave a high class service with a stunning eye for detail, very helpful and efficient.
Brianna who I had most contact with was extraordinary brilliant. Highest quality like you!
I cannot thank you enough for your lovely, lovely help!
I am grateful in eternity.Helene B - Guest January 2013
Lasminute.com - Hotel review
Article by Nihal 12 September 2012 To read the review - click here
Travel & Indulgence - The Australian
Article by Sharon Verghis 02nd June 2012 To read the review - click here
Getaway Blue Mountains - Hotel review
Article by Brian Crisp 21st April 2012 To read review - click here
Weekender Travel - The Sun Herald
Article by Garry Maddox 08th April 2012 To read the review - click herePress Coverage
A quick note to say thank you for a fantastic experience we had at the resort recently. We stayed there for 2 nights as part of our honeymoon and found it to be a beautiful place that we will definitely return to. I want to also say thank you very much to the staff who went out of their way to make our stay special, with little touches like a bottle of champagne in our room waiting for us through to serving our dessert specially decorated. My wife and I really appreciated these efforts and would like to very much thank all those involved. We will recommend the resort to anybody looking for a great place to stay and we will definitely return again in the future. Thank you again.Austin and Kirsty Gregor – guest February 2013